FAQ
What is the processing time for orders?
Each SCXR piece is made to order to minimize waste and offer a personalized product. Once you place an order, please allow 3-5 business days for production. You will receive a shipping confirmation as soon as your item is ready to ship.
Where do you ship to?
We currently ship to Italy & Europe. Shipping fees will be calculated at checkout based on your location.
How much does shipping cost?
Shipping costs vary depending on your location and the size of the order. All shipping fees will be clearly displayed during the checkout process.
Do you offer free shipping?
Yes, we offer free shipping within Italy on orders over €70.
How long will shipping take?
Shipping times depend on the destination:
- Italy: 2-5 business days.
- Europe: 10-15 business days.
Please note that shipping times are estimated and may vary.
Can I return my order?
Due to the made-to-order nature of our products, we do not accept returns unless the item arrives damaged or defective. If there is an issue with your order, please contact us within 2 days of receiving your item, and we will be happy to assist you.
Do you offer refunds?
Refunds are only available for items that are damaged or defective upon arrival. If this applies to your order, please contact us with a photo of the damaged product, and we will either issue a refund or send a replacement.
How do I track my order?
Once your order has been shipped, you will receive a tracking number via email. Use this number to track the status of your shipment.
What materials do you use?
All of our products are 3D-printed using high-quality PLA (polylactic acid), which is sourced from renewable materials and is industrially compostable. We are committed to sustainability in every step of the production process.